Last updated: September 2026
Repairs
Every repair starts with a free diagnosis and a fixed quote. No chargeable work begins until you approve the quote. If we cannot fix the fault, you pay nothing (our “no fix, no fee” promise).
Warranty
These revised warranty terms apply to new purchases and repairs from when they take effect. Earlier sales and repairs retain the warranty terms agreed at the time; your statutory rights are unaffected.
Repairs — 3 months
All repairs, including liquid-damage repairs, are covered by a 3-month parts and labour warranty from collection. If the same fault returns within 3 months, we will repair it again at no extra charge. This covers the fault we repaired and the parts we fitted; it does not cover new or unrelated faults, subsequent accidental or liquid damage, corrosion or damage later found in a different area, or software issues unrelated to the work carried out. Ask us for the additional cost to extend eligible repairs to 12 months parts and labour before approving the work.
Refurbished devices — 12 months
Refurbished devices purchased from us include a 12-month return-to-base hardware warranty covering defects in the device itself. If a covered fault occurs we will repair the item, replace it with an equivalent, or refund it. Batteries in refurbished laptops and phones are tested to a minimum of 80% health at sale and warranted for 90 days. The warranty does not cover accidental damage, liquid damage, normal battery wear, cosmetic marks disclosed at the point of sale, or software faults caused after purchase.
Online and phone orders may be cancelled within 14 days of delivery under the Consumer Contracts Regulations 2013. Your statutory rights under the Consumer Rights Act 2015 — including the 30-day right to reject faulty goods — are unaffected. This warranty is in addition to, and does not affect, those statutory rights.
How to claim
Bring your device and receipt to Unit 3A, 3 Gibbons Street, Nottingham NG7 2SB, call 0115 855 9414 or email info@techrepairhub.co.uk. Covered parts and labour claims are handled without charge. For a gaming PC labour-only claim after month 3, we will quote and obtain your approval for any replacement part before fitting it without a labour charge.
Your data
While we take every reasonable care, you are responsible for backing up your data before a repair unless a backup service is agreed as part of the work. We will always warn you before any work that carries risk to data.
Refurbished devices
Refurbished devices are fully tested before sale, honestly described and sold with a warranty as stated on the listing, in addition to your statutory rights under the Consumer Rights Act 2015.
Uncollected equipment
Please collect devices within 60 days of being told the work is complete. We will attempt to contact you before taking any further action regarding uncollected equipment.
Contact
TechRepairHub, Unit 3A, 3 Gibbons Street, Nottingham NG7 2SB · 0115 855 9414 · info@techrepairhub.co.uk