Online repair tracking is launching soon. For a status update now, call 0115 855 9414 with your ticket number.
Enter your ticket number plus either the email address or the phone number you booked with. Can’t find your ticket number? Call 0115 855 9414 and we’ll look it up for you.
What the statuses mean
Your repair moves through these stages, in order:
- Booked — your repair is scheduled; we’re expecting your device.
- Received — your device is checked in at our Nottingham workshop.
- Diagnosing — a technician is finding the fault. Diagnosis is free.
- Awaiting Approval — we’ve sent you a fixed quote and we’re waiting for your go-ahead. Nothing is done until you approve it.
- In Repair — approved and on the bench. With over 5,000 parts in stock, most repairs are completed the same day they start.
- Ready for Collection — done and tested. Collect any time in opening hours; we’ll keep it safe until you can.
- Collected — back in your hands, covered by our three-calendar-month parts and labour repair warranty.
While You Wait
Your quote is fixed before any work starts — the price you approved is the price you pay. If we find anything unexpected, we contact you before doing anything, and if a repair turns out not to be worth it, we’ll tell you honestly (no fix, no fee). Repairs are covered by our three-calendar-month parts and labour warranty from collection.
Tracking your repair — FAQ
Where do I find my ticket number?
It’s on your booking confirmation email or text, and on the receipt you received when dropping your device off. Lost it? Call 0115 855 9414 and we’ll find your repair by name.
Can I check my repair online?
Not yet. Online tracking is coming soon; call 0115 855 9414 with your ticket number for a workshop update.
How do I get the latest status?
Call our team during opening hours. We will check your repair record and explain the next step.
Can I approve my quote from this page?
Not yet — we’ll contact you directly with the quote by phone or email, and you approve it there.
Not booked a repair yet?
Free diagnostics and fixed quotes for laptop, desktop PC and business IT repairs. Ask us for the expected timescale for your device.
Prefer to talk to a person? Call 0115 855 9414 (Mon–Fri 9am–6pm, Sat–Sun 10am–5:30pm) or email info@techrepairhub.co.uk with your ticket number and we’ll update you straight away.