Online repair tracking is launching soon. For a status update now, call 0115 855 9414 with your ticket number.
Enter your ticket number plus either the email address or the phone number you booked with. Can’t find your ticket number? Call 0115 855 9414 and we’ll look it up for you.
What the statuses mean
Your repair moves through these stages, in order:
- Booked — your repair is scheduled; we’re expecting your device.
- Received — your device is checked in at our Nottingham workshop.
- Diagnosing — a technician is finding the fault. Diagnosis is free.
- Awaiting Approval — we’ve sent you a fixed quote and we’re waiting for your go-ahead. Nothing is done until you approve it.
- In Repair — approved and on the bench. With over 5,000 parts in stock, most repairs are completed the same day they start.
- Ready for Collection — done and tested. Collect any time in opening hours; we’ll keep it safe until you can.
- Collected — back in your hands, covered by our 90-day repair warranty.
While You Wait
Your quote is fixed before any work starts — the price you approved is the price you pay. If we find anything unexpected, we contact you before doing anything, and if a repair turns out not to be worth it, we’ll tell you honestly (no fix, no fee). Repairs are covered by our 90-day warranty from collection.
Tracking your repair — FAQ
Where do I find my ticket number?
It’s on your booking confirmation email or text, and on the receipt you received when dropping your device off. Lost it? Call 0115 855 9414 and we’ll find your repair by name.
My details aren’t bringing up a result — why?
Check the ticket number carefully and make sure you’re using the same email or phone number you booked with. Still stuck? Call us and we’ll check it straight away.
How often does the status update?
Statuses update as our technicians progress your repair — typically several times a day for active repairs.
Can I approve my quote from this page?
Not yet — we’ll contact you directly with the quote by phone or email, and you approve it there.
Not booked a repair yet?
Free diagnostics, fixed quotes and most repairs done the same day — from phones to servers.
Prefer to talk to a person? Call 0115 855 9414 (Mon–Fri 9am–6pm, Sat–Sun 10am–5:30pm) or email info@techrepairhub.co.uk with your ticket number and we’ll update you straight away.